Connect Outsourcing LLC (“Connect”) is committed to respecting the individual rights of our customers. We are providing this privacy notice to inform you of our privacy and security practices regarding our relationship with you.


This section explains Connect's practices with regard to the information we collect about you during your visits to this website. The amount and type of information we receive is determined by how we interact with this site. Please take a few moments to read this supplement to our Privacy Policy so you can understand how your personal information is used and the safeguards we put in place to protect it.


You can visit our website and read about our products, services, and company without revealing any personal information, or you can use our online tools without revealing any personal information. During normal website usage, the only information we collect and store is the name of your Internet service provider, the website you last visited, the pages you requested, the date and time of those requests, and the number of visits you made to our website.

This information is used to generate statistics and measure website activity in order to improve the utility of client and customer visits to our website. This information may be shared with third parties in order for them to provide these services or to analyze, store, or aggregate the data. It may also be shared with other third parties who are collaborating with us to improve Connect's or our website's services. We do not collect or store personally identifiable information such as name, mailing address, email address, phone number, or Social Security number during normal website usage.


Connect will occasionally request personally identifiable information from website visitors in order to provide a service or correspondence (e.g., promotions and mailed brochures), or access to services such as the VA Portal and Client Portal. This information, which includes your name, mailing address, email address, type of request, and possibly other information, is collected and stored in a manner appropriate to the nature of the request as determined by Connect and is used to fulfill your request. We will clearly explain how we will use such information whenever we request it. We will respect your request if you tell us that the information should not be used as a basis for further contact.

Connect uses the information you provide to improve the services we provide you. In accordance with our Privacy Policy, this information may also be provided to agencies for use on Connect's behalf. Please be aware that Connect's website may contain links to third-party websites that are not under Connect's control. We recommend that you review any site's specific privacy policies before providing any personally identifiable information.


Internet users may choose to send Connect personally identifying information, such as in an e-mail message containing information about your Connect account. This information will only be used by Connect to identify the user as a Connect customer and to determine how to respond to the electronic mail. We will use this information for the purpose stated in the email message as well as to improve our understanding of you in order to provide you with better services.


To use Connect's Internet services, such as VA Portal and Client, we need some personally identifying information (e.g., name, Social Security number, account number, and other relevant information) that we can use to verify you as a Connect customer. In order to provide you with the requested services, we use this to identify and access data in our existing relationship with you. We ask for email addresses as an alternative method of contact. Providing your email address is optional, unless you request an Internet-delivered service, in which case we must have your email address in order to fulfill your request. This information may also be used to improve our understanding of you and our services.


When you visit a cookie-enabled website, your browser stores a small line of text called a "cookie." Cookie-enabled sites will send cookies to your browser along with pages as you browse the Web. Your browser's options will most likely allow you to control whether the browser accepts cookies, rejects cookies, or notifies you each time a cookie is sent to you. Cookie-enabled websites will not recognize you if your browser is set to reject cookies. This gives you anonymity, but it also makes it difficult to provide you with customized services. It is also less secure than using cookies because all of your personal information must be sent to the website every time you view a page. Accepting cookies allows your private data to remain on the Web server, with only your ID cookie being transmitted over the Internet.

If your browser is configured to accept cookies, any cookies sent to your browser are temporarily stored on your computer. Cookies come in a variety of flavors. A "session" cookie is only stored in your computer's working memory (RAM) and is only valid for the duration of your browsing session. When you close all of your browser's windows or turn off your computer, the session cookie is erased. A "permanent" cookie is one that is saved on your computer's hard drive until a specific date, which could be tomorrow, next week, or ten years from now. Permanent cookies remain on your computer until they either a) expire, b) are overwritten by newer cookies, or c) are manually removed.

We use persistent cookies to provide visitors to our site with a personalized experience. These cookies do not contain any personally identifiable data. Session cookies are also used to customize your experience during a session, to aid in your navigation and use of the site, to develop generic website metrics, and for other similar purposes.


Our privacy practices are intended to provide a high level of security for your personal information as well as our systems. If you have any questions or comments about Connect's privacy practices, please email us at or call us at 301-302-0715.


We reserve the right, at any time, to change, modify, or adjust our Privacy Policy. A revised Privacy Policy applies only to data collected after its effective date. Any revisions will be posted at least 10 days before they go into effect.

Version: 04/04/2022 v0.4